These Standard Terms and Conditions provide the basis for a good working relationship between Xadia (“the Creative team”) and you (the “Client”). These terms form an integral part of the agreement between Xadia and the Client.


  1. Except for the retained rights described in the paragraph below, all services provided and all materials Xadia produces on your behalf will become your property upon full payment of our invoices.
  2. Xadia retains the right to:
    1. use work produced for the Client as part of its portfolio materials in both its online and offline portfolios;
    2. add your firm to our client list; and
    3. use your work in design competitions, publications, exhibitions, or other promotional purposes.
  3. Any material or ideas prepared or submitted to you that you choose not to produce or for which you have not paid our invoices, within 60 days of submission to you, will remain Xadia Creative’s team property (regardless of whether the physical embodiment of creative work is in your possession in the form of copy, artwork, plates, recordings, films, tapes, etc.) and may be submitted to other clients for their use, provided that such submission or use does not involve the release of any confidential information regarding your business or methods of operation.


  • The Client and Xadia each represent that they have full power and authority to enter into this agreement and that this agreement is binding upon the Client and Xadia Creative, and enforceable in accordance with its terms.


  • This agreement represents the entire agreement between the Client and Xadia Creative, and may only be changed or modified in writing and with the approval of both parties.


  • Neither the Client nor Xadia may assign or transfer their interest in this agreement without the written consent of the other.


  • Schedules or time estimates are subject to change upon notification in writing by either party. Unless otherwise stated, the amount of written notice to be given by either party shall be two weeks.


  • In addition to our fees, you agree to pay either Xadia or the provider directly for third party charges we incur to complete the projects defined under Marketing Services. Third party charges will be treated as disbursements and will be billed separately.

In addition, where you will see a charge for the payment as “Xadia” over your billing statement.


  • Any revisions, additions, or alterations to the project modifying the terms of the agreement as the Services to be performed and not included in any fee specified, shall be billed as additional services. Such additional services shall include, but shall not be limited to, changes in the extent of work, changes in the complexity of any elements of the project, and any changes made after approval has been given for a specific stage of design, documentation, or preparation of artwork.


  1. Any work required in advance of an agreed schedule or timetable, any shortening of the contract period, or additional fees and expenses incurred during a project due to Client delays or extensions shall be charged and paid for at an additional rate of 50% of Xadia Creative’s hourly rate.


  1. The Client will appoint a single representative of the Client with full authority to provide necessary information required by Xadia and to provide approvals.
  2. The Client will be required to proofread and approve all elements of final designs. Approval must be provided before production can continue and artwork is released. Corrections, if required, will be identified on proofs, artwork, facsimiles, or digital proofs and submitted for Xadia to revise and resubmit for client approval. Final approval is required on every project and must be marked “Approved” with the name or initials of the individual who is authorized by the Client to approve artwork for release and production.
  3. Email authorization from you will constitute authorization and approval to carry out work defined in the Marketing Services.


  1. Additional charges will apply when materials are submitted by the Client in a form that prevents them from being readily used and applied at recognized professional standards. An example would be to recreate a low-resolution logo image file into a vector file.


  1. In those instances where the Client assumes responsibility for production, printed proofs, copies, prototypes and mock-ups must be approved by Xadia prior to use. Xadia shall be available at reasonable times to provide advice during the production period and for approval of minor modifications of the project (hourly rates will apply).
  2. When Xadia is engaged in a supervisory function and assumes responsibility for production on behalf of the Client, the Client agrees to abide by the decisions made by Xadia.


  1. Unless otherwise noted, the Client’s payment schedule is tied to the project’s milestones as per below:
    1. 30% deposit upon contract acceptance
    2. 70% balance due upon delivery of the final design


  1. Unless otherwise noted, the Client’s payment schedule is tied to the project’s milestones as per below:
    1. 30% deposit upon contract acceptance
    2. 30% on approval of Photoshop document of final design
    3. 30% on approval of HTML/CSS files of final website
    4. 10% balance due when site goes live


  1. Xadia accounts will include taxes on fees and disbursements that are applicable by law and our accounts are due and payable upon receipt. If our accounts are not paid within 30 days of their receipt, interest will be charged on the outstanding balance at the monthly rate of 5%, compounded monthly, until they are paid.


  • The Client agrees that Xadia is entitled to claim authorship of the design, and will be permitted editorial credits to Xadia on all published or manufactured work. The Client must obtain Xadia consent in writing before Xadia name is reproduced in any finished product or other published material by the Client.


  • The Client may provide Xadia with a number of samples or photographs of each printed or manufactured design. These samples will represent the highest quality of work produced.


  • The Client can submit a refund request over unsatisfactory services 7 days from delivery date or on receipt of final product as we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.


  • This agreement may be terminated in writing if either the Client or Xadia commits a breach and fails to remedy the breach within 14 days of receiving written notification from the other party specifying the breach and requiring its remedy.
  • This agreement may be terminated by any reason by either the Client or Xadia, if a written notification is provided within 30 days.
  • On termination of this project, or any part of it, for any reason, the Client will pay Xadia for the work completed to date, along with all expenses incurred on the project. Any advance of fees provided will be credited against the amount due.
  • In the event of termination Xadia will retain all copyright even if the fees agreed to in advance have included the assignment of the copyright.


  • The Client will provide accurate and complete information and materials to Xadia, and warrants and guarantees that all materials are owned by the Client or that the Client has all necessary rights (including copyright and waiver or moral rights) in such materials, to allow Xadia to use them for the project.
  • We will use our reasonable best efforts to guard against any loss to you caused by the failure of media, suppliers, or others to perform in accordance with their commitments, but we will not be responsible for any such loss or failure on their part, or any destruction or unauthorized use by others of your property.
  • Xadia is not responsible for errors or omissions in any work produced as per the Client’s approval, and no financial responsibility is assumed by Xadia for errors or damages resulting from such errors.
  • Xadia will not be responsible for delays in delivery caused by acts of God, strikes, fires, floods, or any other similar circumstances beyond Xadia control.
  • You agree to indemnify Xadia, its employees, contractors and agents against all third-party claims (including, without limitation, reasonable lawyers’ fees) arising from or relating to any content or materials provided to Xadia by you or in relation to the use by you, or anyone else, of materials produced by Xadia at your request.
  • All indemnification obligations shall survive the termination of our services or the termination or expiration of the Marketing Services Retainer.


  • This agreement and all terms and conditions will be governed and construed in accordance with the laws of United States of America.